Most organizations should be much further ahead in digitization and automation undertakings but unfortunately are falling into same strategic boobie traps, effectively stalling progress or even worse, turning supposedly cost-saving, efficient exercises into sunk costs. At the same time, new automation concepts, business models are blitzkrieging through technology landscape, overwhelming small-mid sized businesses.

Key to success lies in striking a balance between identifying relevant automation undertakings and executing them with ‘two-steps ahead of the competitor’ mindset.